BankDirect Fraud Prevention
Security Notice: Phishing
As a customer of BankDirect, the security of your personal and account
information is extremely important to us. By practicing good security habits,
you can ensure that your private information is protected. Recently, identity
thieves have been sending bogus emails to trick customers into divulging
personal or financial information. Many of the emails feature authentic company
logos and trade mark language. In addition, the links in these emails direct
you to websites that are exact copies of the legitimate bank website.
Important: BankDirect will never ask for your Access ID or Password via email.
We do not send out emails requesting personal information. If you receive an
email requesting such information, do not respond. If you have already
responded, please notify us immediately by calling our Client Support Center
at 1.877.839.2737.
If you need to contact us through the Internet, you may do so through our secure
website by going to , log in to Manage Your Account and select the mail option to "Compose
Bank Mail Message".
Helpful Security Tips:
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Never disclose ANY personal identifying information if requested via an
unsolicited email or phone call. This includes:
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Account numbers or credit card numbers
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Personal Identification Numbers (PIN) or passwords
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Or other private information
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Never reveal your PIN to anyone, including BankDirect employees
-
Change your PIN frequently by calling the Client Support Center at
1.877.839.2737, option two (2).
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Store your card number and PIN separately, and never write your PIN on your
card
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If you use BankDirect Online Banking, log out when finished and close your
browser before leaving your computer
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Never leave your computer unattended during a BankDirect Online Banking session.
Be wary of any email asking you to log into BankDirect Online Banking if it does
not link to the official BankDirect Online Banking site at www.bankdirect.com/
or .
Also, be suspicious if you are asked to enter any personal identifying
information into an unexpected pop-up window even if it looks official.
Call 1.877.839.2737 if you have any questions regarding emails or phone calls
soliciting information about your BankDirect account(s).
Learn More:
http://www.consumer.gov/idtheft
http://www.ssa.gov/pubs/idtheft.htm