Getting Help

Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.

For a complete list of BankDirect contact information - click here.

What is BankDirect?

Why should someone bank with BankDirect?

How would someone set up an account(s)?

Do BankDirect customers receive checks?

How do customers get cash?

How is Client Support handled?

How do Quicken customers email Client Support?

How do bill pay customers change merchant information?

How do customers bank if they do not have access to a computer?

What type of security is used on the BankDirect site?

Can I open a Minor account?

Checking and Money Market Accounts:

Can be opened only as a joint account with a parent or guardian. The minor must be at least 15 years of age, able to sign the signature card, and present proper verifiable identification.

Savings and Certificates of Deposit Accounts:

Can be opened only in the minor's name with the minor's Social Security number. The signer will be the parent or guardian.