Getting Help

Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.

For a complete list of BankDirect contact information - click here.

What is BankDirect?

Why should someone bank with BankDirect?

BankDirect offers better products and services than are currently offered at traditional banks. Because we operate via the Internet instead of a network of brick and mortar branches, we have low overhead that allows us to offer higher rates. We provide value to customers through convenience, competitive rates, and responsive service. We provide postage paid envelopes for the convenience of mailing in deposits. We let customers visit any ATM to withdraw cash. Customers reorder checks, request wire transfers and update their information, all via the web. At BankDirect customers can also bank anytime, anywhere.

Other benefits of banking with BankDirect include reimbursed ATM fees for the first 4 ATM transactions per statement cycle up to $2.50, free bill pay service, and free first order of checks. We allow customers to pay as many bills as they want free of charge.

How would someone set up an account(s)?

Do BankDirect customers receive checks?

How do customers get cash?

How is Client Support handled?

How do Quicken customers email Client Support?

How do bill pay customers change merchant information?

How do customers bank if they do not have access to a computer?

What type of security is used on the BankDirect site?

Can I open a Minor account?