Do you need help or do you have a question about BankDirect, our products, or our services? Below are some of our most frequently asked questions.
If a customer needs to change merchant information in bill pay, such as change of address/phone number, etc., the merchant must be
removed and set up as a new merchant. This is required because the merchant list is shared by all BankDirect bill pay users.
In the shared environment, changing a particular merchant's address/phone, etc. would affect all users and that change may not be appropriate