BankDirect Customer Support will be closed for Thanksgiving Day on Thursday, November 25, 2021. We will be back to our normal 8:00 AM to 6:00PM customer support hours on Friday, November 26, 2021.

We have scheduled enhancements for our website on Tuesday, November 2nd, starting at 5:30 PM CST to approximately 7:30 PM CST. During this time, our website may not be available and/or may have reduced functionality.

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Contact Information

At BankDirect, we are available to help you with any of your banking needs, and we make every effort to ensure contacting us is as easy as possible.

Holidays

BankDirect is closed on the following holidays:

  • New Year's Day

  • Martin Luther King, Jr. Day

  • Presidents' Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • Christmas Day

Phone numbers

Department number hours
Telephone Banking 1.877.839.2737
Option 2
24 hours, 7 days a week
Client Support 1.877.839.2737
Option 3
Monday - Friday
8 a.m. - 6 p.m. CT
Client Support Fax 1.877.839.2738 24 hours, 7 days a week
Bill Pay Client Support 1.877.296.4127 Monday - Friday
7 a.m. - 11 p.m. ET
Lost or Stolen ATM/CheckCard 1.877.839.2737
Option 1

1.800.554.8969
Monday - Friday
24 hours, 7 days a week

Mailing addresses

Deposit Type address
Deposits and Applications BankDirect
P.O. Box 809017
Dallas, TX 75380-9779
Overnight Deposits and Other Packages BankDirect
2350 Lakeside Blvd., Suite 800
Richardson, TX 75082

Wiring instructions

Fed Wire funds to:
BankDirect c/o Texas Capital Bank
ABA:111017979

beneficiary name:
Account Name

beneficiary account:
Account Number