BankDirect Customer Support will be closed for Thanksgiving Day on Thursday, November 25, 2021. We will be back to our normal 8:00 AM to 6:00PM customer support hours on Friday, November 26, 2021.

We have scheduled enhancements for our website on Tuesday, November 2nd, starting at 5:30 PM CST to approximately 7:30 PM CST. During this time, our website may not be available and/or may have reduced functionality.

Bank Direct Logo

Online Banking

 

Bank online 

Here are some of the capabilities you'll have right at your fingertips:

  • Pay your bills with BankDirect's free Bill Pay service

  • Make account inquiries

  • Obtain account details, including certificate maturity dates and dividends earned

  • Transfer funds between accounts

  • Schedule reminder messages

  • Connect your information to a third-party financial provider, such as Quicken®

Enroll in Online Banking 

 

Fees & security

Fees

There are no monthly maintenance fees for banking online for active accounts. You can pay an unlimited amount of bills free of charge every month, too.

Security

Account security is important to us, and we have built safety measures into BankDirect that reflect the importance of protecting your information.

Read more about our Security.

Online Security Enhancements

From time to time, we make enhancements to our systems to make sure your account information is always protected.

 

Sign up now

BankDirect's online banking and Bill Pay services save you time — and all you need to access is an open checking account. Fill out an application and open an account here. If you already have a checking account at BankDirect, log into online banking and select "Bill Pay" to enroll.

For more information regarding online banking or Bill Pay, read our Electronic Banking and Bill Pay Services Terms and Conditions.

If you have any questions about our banking service, send us an email or call BankDirect Client Support at 1.877.839.2737.

If you have any questions about Bill Pay, please call BankDirect Client Support at 1.877.296.4127.

Online Banking Experience Guide

The reference guide below provides instructions on how to complete some of the most common tasks on BankDirect's online banking and mobile banking app. 

If you have questions that are not addressed in this guide, please contact BankDirect Client Support at 1.877.839.2737 or [email protected].

    If you currently use online banking, you do not need to re-enroll.

    As a customer with a valid bank account, enrolling for online banking is easy. You’ll need the following:

    • SSN or TIN

    • Contact information

    • Desired username

    Complete the online banking enrollment form with the required information. Once the form has been completed, you can expect to receive your temporary password for online banking within 48 to 72 hours.

    Learn how to customize your dashboard by grouping accounts.

    Create a new group:

    1. From the Accounts page, click on the account you would like to move to a newly created group, then drag it down to the bottom right-hand side of the screen until a mailbox with a plus (+) sign appears.

      create group
    2. Drop the account into the mailbox to create a new group.

    3. A box will appear to enter the new name for the group. Enter a name.

    4. Click the check mark to accept the new name.

    To move an account into an existing group:

    1. From the Accounts page, click on the account you would like to move to an existing group.

    2. Then drag it down to that group area and release. The account will be added to that group.

      move account

    Note: You also have the ability to rearrange the order of the accounts within a group by dragging and releasing in the preferred location.

    To edit group names:

    1. Click the edit icon located next to the group name. A box will appear to edit the current name listed for the group. Enter the new name.

    2. Type the new name for the group.

    3. Click the check mark to accept the new name or the X to cancel the request.

      edit group

    Our online banking is compatible with the following internet browsers, which can be easily downloaded online:

    • Internet Explorer

    • Firefox

    • Chrome

    • Safari

    1. After logging in, click or tap "Alerts."

    2. Select a new alert type from the drop-down menu in the upper right-hand corner of the page.

    3. Follow the prompts based on the selected alert type.

    The BankDirect, Texas Capital Bank and Texas Capital Bank Private Wealth mobile apps are available for download at the Apple App Store and at the Google Play Store.

    Before you can set up Touch ID authentication, you will need to create a passcode for your device.

    Note: You can enable Touch ID authentication on most iPhones and iPads. Make sure your operating system is iOS 8 or higher. (Android devices do not support Touch ID authentication.)

    1. Tap "Settings" then "Touch ID Authentication & Passcode" and enter your passcode.

    2. Tap "Add a Fingerprint" and hold your device as you normally would when touching the "Home" button.

    3. Touch your finger to the "Home" button — but don’t press. Hold your finger on the "Home" button until you feel a quick vibration or until you are prompted to lift your finger.

    4. Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.

    5. The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it and touch the "Home" button with the outer areas of your fingertip instead of the center portion that you scanned first.

    Note: If you have trouble enrolling one finger, try using another.

    1. Once you are logged in to the BankDirect Mobile App, from the Menu, tap Settings and select Security Preferences.

    2. On the Security Preferences screen tap On to enable Touch ID.

    3. On the explanation screen tap Continue.

    4. Note: If you have issues setting up the Touch ID authentication, please call Client Support at 1.877.839.2737.

    5. On the Touch Authentication screen, enter your login ID and passcode to confirm activation, then tap Authorize.

    6. When you log in, you will see the option to use the Touch ID feature.

    Setup

    1. Log in to your account using the mobile app.

    2. Select "Mobile Deposit" from the menu.

    3. The remote deposit capture enrollment screen will appear; click to check the box to accept the Terms and Conditions and click or tap "Accept."

    4. When you accept, a new page will display the instructions. Select "Deposit Check" from your menu to launch your mobile deposit feature.

    Note: Mobile deposits made after 8:30 p.m. CT will be processed on the next business day.

    View an image of a deposited check

    In the menu, click or tap "Transfers and Deposits." On the "Online Activity Center" page, click or tap "Check Mobile Deposit." The "Mobile Deposit" tab will appear, and in the "Transfers and Deposits" list, click or tap "Deposit Check." Click or tap any transaction to view more information about the deposit or to see the check images.

    Note: You must log out and then log in again to view the "Deposit Check" button.

    Deposit a check

    Select the account in which you want to deposit a check. Enter the dollar amount of the check, and take a picture of the front and back of the check from your mobile device. Scroll down to select "Continue" and then "Submit" to process your request.

    BankDirect's Bill Pay service makes paying your bills easy and safe  
    anytime, anywhere.

    To begin using Bill Pay service, you must first be enrolled in online banking. You will then create your own personal payee list for all of the bills that you may have (credit cards, utility payments, department stores, insurance and mortgage/rent payments, etc.). In fact, you can include almost any merchant, payee or service provider you want on your personal list and have the flexibility to change your list as time goes on.

    Make payments with ease and control.
    You may pay anyone, any amount, to be sent on a business day, and change your instructions right up to the payment date. You can even schedule your regular fixed payments, like your mortgage and car loan, automatically. For regular variable payments like phone and utilities, once your initial payee list is established, you will only have to enter the amount and payment date, since the system remembers the addresses from your previously created payment list. You designate which checking accounts are to be debited. And when you give the word, we will debit your account and pay the payee. It’s that simple. Bill Pay is only offered on our regular checking accounts.

    Receive payment history anytime.
    Retrieve a record of your payment history for up to 12 months through our Bill Pay system, which provides quick and confidential access. You will be able to view your records in a way that best suits your needs, by name of payee, amount of payment or date of payment. In addition, your monthly bank statement will provide a printed record of all your interactive bill payment activity.

    Unique features with BankDirect’s Bill Pay service:

    1. Pay a Person:
      With Pay a Person, you can pay an individual electronically if they have a U.S. bank account and a valid email address.

    2. eBills:
      Pay bills on time and easily view amounts due, due dates and unpaid balances. eBill is offered on any payee designated with the eSIGN UP icon.

      You will continue to receive detailed paper bills in the mail when you register for eBills. All previous eBills are maintained online, so you can review up to 18 months of your billing history at any time.

      • Register for eBills: Within the eBills section on the Bill Pay dashboard, click "Sign Up" to view your eBill-eligible payees and select “SetUp eBill” next to the payee you’d like to register. 

      • eNotifications: You can set up email or text notifications, located under the "Options" tab, to notify you when a bill has been received.

    3. Gift checks:
      With BankDirect gift checks, you can send a gift for special birthdays, wedding anniversaries, graduations, holidays or just because.

    4. Donate to a charity:
      Our bill pay service allows you to donate to numerous charities and/or organizations.

     

    Things to note about electronic bill payments
    Some bills are paid electronically through the system while others are sent by check to the payee. When a payment is paid electronically or by check, the system will recommend you set up your payment at least five (5) business days before the due date for that bill. Accounts are debited on the payment date inputted into the system and not the bill's due date.

    Fees:
    Bill Pay is free to all BankDirect clients; however, there is a fee for gift checks and charitable donations.

    Interbank transfers:
    Within bill pay, you can transfer funds directly from your account at BankDirect to your own account at another financial institution.

    1. From the dashboard, click or tap "Payments."

    2. Select the appropriate wire transfer type (domestic or international).

    3. Complete the wire transfer request with all required information.

    Note: You will be charged a fee based on your account agreement and fee schedule. Fee schedules are available below:

    To view the BankDirect fee schedule, click here.
    To view the Texas Capital Bank consumer fee schedule, click here.
    To view the Private Wealth StarPoint fee schedule, click here.

    1. From the dashboard, click or tap the name of the account that includes the desired transaction.

    2. On the "Account Details" page, click or tap "Export."

    3. In the "Export" drop-down list, select the desired format.

    4. Depending on your browser settings, one of the following will happen:

      • If your browser automatically saves files to a folder, the file is saved in that folder and you’ll need to open it to view the exported file.

      • If your browser is configured to prompt you for the download location, you can specify which folder you want the exported file to be saved in.

      • In the exported file, the transactions always appear in the current sort order on the "Account Details" page.

    1. From the menu, click or tap "Statements."

    2. In the "Accounts" drop-down list, select the account.

    3. In the "Date" drop-down list, select the cycle.

    4. In the "Document Type" drop-down list, select the file format.

    5. Click or tap "Get Statement."

    1. From the menu, click or tap "Account Settings."

    2. In the drop-down list, click or tap "Manage Contact Information."

    3. Select "Account Number(s)" to update; click or tap one or more account numbers next to the checkbox to include it in the change.

    4. Make any needed changes to your contact information in the "Personal Information" and "Contact Information" fields.

    5. Click or tap "Submit."

    1. From the menu, click or tap "Account Services."

    2. In the drop-down list, click or tap "Reorder Checks."

    3. Click or tap the account to include in the reorder request.

    4. Click or tap the check number and click or tap "Save."

    5. Click or tap the number of boxes to order and click or tap "Save."

    6. Click or tap "Send Request."

    7. On the "Deluxe Check Order" page, complete an order form and click or tap "Submit."

    1. From the menu, click or tap "Account Services."

    2. In the drop-down list, click or tap "Stop Payments."

    3. Select the appropriate account number from the drop-down menu.

    4. Click or tap either "Single Check" or "Range of Checks," depending on your situation.

    5. Enter all of the check information that you have for the stop payment.

    6. Review and select "I agree to the terms of the stop payment" disclosure checkbox.

    7. Click or tap "Submit."

    Note: You may be charged a stop payment fee.

    To view the BankDirect fee schedule, click here.